Technical Specialist
We are currently looking to add an experienced and technically savvy Technical Specialist to work out of our Cambridge office. This individual will be a part of a technical team, and will be responsible for executing project deliverables timely and efficiently on a large array of IT projects for a variety of customers, while ensuring the highest level of customer satisfaction and communication. The project based work will include system deployments, VMware deployments, Exchange migrations, networking integration and more! There is a component of this role that will focus on maintaining and supporting existing customer infrastructure and support.
Duties & Responsibilities
Data Security
• Maintains security systems regularly
• Defines clear, measurable security procedures
Implementation
• Creates implementation plans
• Provides support during implementations
• Coordinates implementations with others
• Provides end-user training
System Configuration
• Interprets project specifications according to Client needs
• Creates innovative solutions
• Meets usability requirements
Technical Support
• Responds promptly and courteously at all times
• Demonstrates product knowledge and expertise
• Asks questions and listens carefully
• Provides clear, understandable explanations
Troubleshooting
• Anticipates problems
• Demonstrates critical thinking skills
• Communicates with customers as promised
• Uses diagnostic tools efficiently and effectively
• Identifies, tests and implements logical solutions
Network Management
• Demonstrates understanding of network architecture
• Responds promptly to user needs
• Monitors network performance
• Identifies and resolves network problems
• Anticipates and defines future needs
Desired Skills & Experience
Certification and Education
• VMWare VCP and/or MTICP: Enterprise Server certified
• Bachelor’s Degree, College Diploma or equivalent
Experience
• 5+ years of hands-on Windows 2003/2008 experience
• 5+ years of consulting experience or equivalent
• 5+ years of hands on backup strategy deployment and management (Preferably ARCserve 12+)
• 5+ years of hands on deployment and management of Exchange 2003/2010 and spam protection technologies
• 5+ years of hands-on Virtual environment experience (VMWare and/or Hyper-V)
• 5+ years of hands-on deployments and management of networking gear (Preferably Fortinet and HP products)
Approach
• Continuously Learning
• Adaptable and flexible
• Works well under pressure and is highly motivated
• Competitive nature and enjoys being rewarded for it
• Multitasking and results orientated
• Innovative
• Attention to detail
• Customer service orientated and has a positive attitude
• Excellent verbal and written communication skills
Other
• A valid driver’s license and vehicle
This role offers a competitive salary, an incentive plan, a car allowance, and a benefit plan.
Company Description
We are a fast paced information technology consulting company located in Cambridge, Ontario, that has been recognized as one of the Profit’s Hot 50 Fastest Growing Companies in Canada, and was awarded Waterloo Region Small Business of the Year in 2010. Our primary line of business is to design, implement, support and maintain our customers’ technology infrastructure.