Computer & Network Support
Explore what makes Xylotek Solutions Managed Services stand out from the crowd.
Trust Xylotek Solutions to Keep Your Phones Ringing
Benefits
We Pass the “Get It” Test: We’ll instill confidence in you that we know our business, and that we know yours, too. You’ll see that even before we start work, throughout your vendor selection process. More than that, once we get started you’ll see how deeply we explore your business and your technology so that we fully understand the complexity and nuances of your challenges.
We Pass the “Get It” Test: We’ll instill confidence in you that we know our business, and that we know yours, too. You’ll see that even before we start work, throughout your vendor selection process. More than that, once we get started you’ll see how deeply we explore your business and your technology so that we fully understand the complexity and nuances of your challenges.
State-of-the-art Operations Center with Cutting Edge Technology
24x7x365 Remote Help Desk and On-site Support
24x7x365 Real-Time Network Monitoring
Experienced, Certified Technicians and Engineers
Dedicated Account Managers
Predictable Monthly Cost, Scalable Level of Service
Remote Resolution of Issues more than 90% of the Time
Easy to Understand Graphical Reporting of Performance
Reduces IT Operational Costs by up to 70%
We Pass the Trust Test
Trust is earned over time. We start earning it from day one. Look to our references to see how well and how broadly we provide value to our clients. Look to our certifications and accreditations, and probe us personally to find out about our values, and about the policies we use to instill those values in everyone on the Xylotek Solutions team.
We Build Breakwaters While the Sun Shines
Xylotek Solutions proactively monitors your IT to ensure that problems are prevented before they occur. We make sure your firewalls are in place and your systems are safe. We deploy a solid disaster recovery strategy in place. And it’s not just technical issues that we manage. We proactively track licenses and warranties to ensure your investments are protected.
Anytime Support
We’re available all the time to help you with any question or issue. We offer Remote Desktop control, telephone support, and on-site service and support. We’ll use the method that provides the quickest resolution to your issue.
We Can’t Be Too Careful
You’ll see how meticulous we are from the start. That begins with the thoroughness and accuracy of all our documentation, specifications and standards. That includes triple-checking to ensure that we meet all applicable technical standards and best practices. It reaches out to you as well, in the thorough and methodical training we provide your technologists and your end-users.
We Line Right Up With You
Our business interests and yours run together. That’s our promise to you - and we back up that promise with a stringent SLA. Most of our services and SLAs have tiered levels, so that you can find the right mix of task, talent and cost to meet your needs and your budget.
About Xylotek Solutions Inc.
At Xylotek Solutions, we don’t think you should have to pay for services you don’t need. That’s why we offer a boutique
approach to IT management so that you can select only the services that will benefit your company. The choice is yours.
Whatever the size or nature of your business, Xylotek delivers the highest quality services, infrastructure design and technology you need to be successful.
Contact us for your complimentary IT Assessment. Click Here.