Finding Peace of Mind
Do they have a state-of-the-art operations center?
Do they operate that center themselves?
Do they provide a redundant system designed to ensure reliability?
Do they guarantee 99.9% uptime?
Has they shared their comprehensive methodology for disaster recovery?
Do they monitor backups 24/7/365?
Do they provide on-site, voice and web-based support?
Does the MSP offer private, public and semi-private clouds?
Will it implement full and hybrid cloud architectures?
Can it support every use case: Infrastructure (IaaS), Platform (PaaS) and Software (SaaS) as a service?
Are its services easily scalable?
Does it support physical and virtual environments?
Are all levels of support available 24/7/365?
Do they perform inventory and management of all IT assets?
Is there proactive network and systems management in place?
Are their data center and help desk in operation?
Do they offer a range of flexible Service Level Agreements (SLAs)?
Can they promise turnaround time for SLA-based services that start at 30 minutes?
Will they deliver standard and emergency onsite support?
Can you submit support tickets over the Web?
Is there instant escalation of emergency issues?
Are their performance reports easy to understand?
Do they invoice with predictable monthly charges?
Do they provide a remote help desk, including after hours?
How does they protect data?
What if they fail on their protection promise?
How do they prevent unauthorized access?
Is your data isolated from that of their other clients?
Will they perform regular audits to assess network security?
Will they be responsible for optimizing your network performance?
Do they provide proactive critical patch and security alerts and updates?
Do they protect against viruses, spyware and malware?
Are there network-based intrusion detection systems (IDS) and instant threat-detection alerts?
What are their backup and disaster recovery processes and systems?
Will they handle network configuration management, including backups?
Do they offer service and warranty contracting?
Will they optimize desktops and servers?
Will they handle software installation?
Do they enforce corporate desktop policy?
Do they provide SQL and Exchange maintenance?
Are they responsible for network and VPN access administration?
Will they configure and maintain your Wireless Application Protocol (WAP)?
Do they manage broadband service vendors?
Do they manage phone service vendors?
Do they manage copier and printer vendors?
Do they manage software and hardware vendors?
Do they manage Web and email hosting providers?
Projects & Planning
Will they take on specific areas or tasks?
Will they allow you to easily add or cut back on services?
Does they perform needs analysis and management of security, risk and disaster recovery?
Will they create a technology roadmap with periodic updates?
Will they perform project research and proposals?
Do they provide guidance regarding financial budgeting and forecasting?
Do they perform yearly technology audits?
Deployments & Scaling
What is their performance promise and guarantee?
How quickly will they respond to RFPs?
Will they perform platform capacity planning?
Can they consult on deployment issues?
Do they offer custom implementation services?
Do they have tiered service plans?
Do they have tiered SLAs?
Do they have minimum or maximum fees?
What are their terms of payment?
Can they handle a totally custom project and contract?
On what hardware are they certified?
With what software are they certified?
Who do they have partnerships with?
What certifications do their employees have?
One More Question: Are You Ready to Take the Next Step?
Whatever the size or nature of your business, Xylotek delivers the highest quality services, infrastructure design and technology you need to be successful.