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Our Services

F12 (formerly Xylotek) provides managed it services to help you to maximize technology and eliminate technology pain. From concept to completion, whether your solution involves hardware, software, consulting, ongoing support, or all of the above; we are your single point of contact.

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Image representing the technology behind managed IT servicesHelpdesk & Managed IT Services

We are a managed it services provider whose support model delivers peace of mind to our clients’, improving reliability and performance by ensuring your IT services are available when needed, with no surprises or unexpected expenses. Our helpdesk and Managed Services team offers customizable IT Support Services that allow you to focus on your business and help you outshine the competition.


Image representing the organization managed IT servicesAvailable 24/7 to Assist You and Your Team

F12’s (formerly Xylotek) helpdesk team is available to assist 24/7. Leveraging industry-leading remote monitoring and management (RMM) software allows us to take control of your desktops remotely for quick and efficient remediation.
Often complimenting an internal IT team or resource, our helpdesk offering is a reliable way to offload those daily time-consuming user issues, freeing up your internal team to focus on the things that will drive your business forward.
Desktop technical support services range from diagnosing and repairing, or upgrading and migrating, to configuring and troubleshooting day to day challenges.


Full Managed IT Services to Drive Productivity and Predictability

Taking this a step further, F12 (formerly Xylotek) is a managed IT services with a full Managed Services offering. Layering on to our helpdesk component, our managed services offering gives you the benefits of a complete IT team to manage your software, hardware and infrastructure needs while removing the expense of doing it all in-house.

The proactive approach of this program allows us to identify issues within your infrastructure before they become visible to your users, more importantly before they affect the productivity and uptime of your company.

Additional benefits to using F12 as your managed IT services include:

  • Remote Management Software allows for proactive 24/7 monitoring and alerting
  • Experience greater business productivity through reduced downtime with our skilled technicians
  • Eliminate need for any internal break/fix or troubleshooting
  • Focus on your strengths by allowing you to capitalize on actual business opportunities while we proactively handle all of your IT support and IT network infrastructure needs
  • Unlimited remote and onsite helpdesk IT support services for all your users
  • No surprise costs
  • Annual IT budgetary planning and refinement
  • Renewal and asset management

Cloud Solutions

With a variety of public and hybrid cloud solutions available, choosing a solution that’s right for your organization can be a daunting task. We help our customers choose solutions that help drive value to their bottom line.


Private cloud is a type of cloud computing that delivers similar advantages to public cloud, including scalability and self-service, but through a proprietary architecture. Unlike public clouds, which deliver services to multiple organizations, a private cloud is dedicated to a single organization.


A public cloud is one based on the standard cloud computing model, in which resources, such as applications and storage, become available to the general public over the Internet. Public cloud services may be free or offered on a pay-per-usage model.


Hybrid cloud is a cloud computing environment which uses a mix of on-premises, private cloud and third-party, public cloud services with orchestration between the two platforms. By allowing workloads to move between private and public clouds as computing needs and costs change, hybrid cloud gives businesses greater flexibility and more data deployment options.


New premium Microsoft Office 365 Enterprise E5 suite combines great new value with Office 365 Enterprise offerings—delivering the most comprehensive set of productivity, collaboration, analytics, security, and compliance capabilities of any Office 365 yet. Leverage this new business value to engage customers, and discover opportunities to grow your practice.


Any developer or IT professional can be productive with Azure. The integrated tools, pre-built templates and managed services make it easier to build and manage enterprise, mobile, Web and Internet of Things (IoT) apps faster, using skills you already have and technologies you already know. Microsoft is also the only vendor positioned as a Leader across Gartner’s Magic Quadrants for Cloud Infrastructure as a Service, Application Platform as a Service, and Cloud Storage Services for the second consecutive year.

Managed IT Services

Our solutions are designed around your individual businesses needs using technology that delivers reliability, flexibility, and performance. We work to your budget and unique requirements from concept to completion and the result is projects that are delivered on-time and on budget.

Computer Systems technical support, monitoring and maintenance.

Network infrastructure IT support, monitoring and maintenance. We handle your complete IT infrastructure including routers, firewalls, switches, storage, servers and printers.

IT Support and troubleshooting. We provide IT Support and troubleshooting for all things related to IT, both remotely and on-site as needed to deliver efficient and timely assistance.

Infrastructure Installs, Upgrades and Re-designs. We start with design and finish with execution. All our projects are planned, project managed and guaranteed to be on budget. We pride ourselves on mitigating costs, communicating effectively and efficiently, and delivering a best-in-class end-result.

Structured cabling. No matter what the job, our cabling team can handle it. This includes cable installation, cable wiring services, network cabling, voice cabling, and structured cabling.

Mobile device management. An authorized Rogers dealer, we work with a variety of tablet and smartphone technologies to allow you to get the most out of mobile plan & technology.

Whatever the size or nature of your business,  F12 (formerly Xylotek) delivers the highest quality services, infrastructure design and technology you need to be successful.