PC and Mac Management

PC and Mac Management

Making sure your PCs and Mac desktops and workstations are operating perfectly is a full-time job.

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Trust Xylotek Solutions to Manage Your PCs and Macs

No matter which desktop, laptops or workstations you use or which operating systems they’re running, Xylotek Solutions will monitor, maintain and manage them all. We’ll provision, secure and inventory your machines and systems, ensure all drivers and software are up to date, manage your licenses, integrate them with your existing equipment, and much more.

Benefits

Empower Your Users: Xylotek Solutions works proactively and non-stop to ensure there’s no downtime. We also work closely with your staff to make certain they understand how to use their machines and applications. If there’s a failure, we spring into action to get your team up and running as quickly as possible.

        Accredited Managed Services Provider

       State-of-the-art Operations Center with Cutting Edge Technology

       24x7x365 Remote Help Desk and On-site Support

       24x7x365 Real-Time Network Monitoring

       Experienced, Certified Technicians and Engineers

       Dedicated Account Managers

       Predictable Monthly Cost, Scalable Level of Service

       Remote Resolution of Issues more than 90% of the Time

       Easy to Understand Graphical Reporting of Performance

       Reduces IT Operational Costs by up to 70%

Pick the Best Service Fit
Xylotek Solutions offers tiered service levels to ensure that you’re engaging us to deliver exactly the level of services you need. Each level of service has its own tiered SLAs, so you custom-fit every part of the relationship with us.

Support You Can Count On
Desktop and workstation support is available by phone or live remote control. Our support engineers remotely diagnose and resolve issues more than 90% of the time. Onsite support, even after hours, is available whenever it’s needed.

Response Time Guaranteed
Xylotek Solutions guarantees our response time to be within the timeframe outlined in your plan. Once we learn of an issue, we determine if the issue can be resolved remotely or if an onsite visit is necessary. Either way, our goal is to keep you up and running 24/7/365.

Be Certain of Peak Performance
Xylotek Solutions constantly monitors every functional network component: routers, firewalls, switches, IP-based phone systems, and more. We’re just as vigilant with critical desktop events and mission critical applications, anti-virus and software patch alerts.

Safety and Security Best Practices
Xylotek Solutions removes spyware, adware and viruses before they can cause damage. We audit patches, ports, passwords and firewalls. We inventory hardware and software assets, tracking your warranties and service contracts, and providing security updates and software installations.

Whatever the size or nature of your business, Xylotek delivers the highest quality services, infrastructure design and technology you need to be successful.

Contact us for your complimentary IT Assessment. Click Here.