Phone System Management

Phone System Management

Perfectly managed telephony keeps your operation running and your Clients happy.

Trust Xylotek Solutions to Keep Your Phones Ringing

If your company uses a VoIP telephone system, you know that the cost savings over traditional systems can be quickly offset by the skyrocketing costs of management, maintenance and support. That includes ensuring not only that the system is online, but that it delivers the highest Quality of Service (QoS) for your staff, partners and Clients. Xylotek Solutions brings those costs back down to earth by providing enterprise-level management services at a fraction of the cost of handling it in-house.

Benefits

Select the Right Level of Support: Xylotek Solutions offers three tiers of support, designed to provide you with the right level of proactive, preventative and responsive phone system support. These levels range from nonstop preventative maintenance and monitoring to 24/7/365 remote and onsite support. Our performance for each level is driven by ironclad SLAs.

        Accredited Managed Services Provider

       State-of-the-art Operations Center with Cutting Edge Technology

       24x7x365 Remote Help Desk and On-site Support

       24x7x365 Real-Time Network Monitoring

       Experienced, Certified Technicians and Engineers

       Dedicated Account Managers

       Predictable Monthly Cost, Scalable Level of Service

       Remote Resolution of Issues more than 90% of the Time

       Easy to Understand Graphical Reporting of Performance

       Reduces IT Operational Costs by up to 70%

Be Confident with Constant Monitoring and Support
Xylotek Solutions monitors and manages every component of a VoIP phone system. We’ll perform 24/7/365 monitoring of equipment, software and network. We’ll also take on the responsibility of ensuring you reach the highest QoS of the switches and managed routers’ voice components. Monitoring and support is based out of the Xylotek Solutions VoIP Operations Center, which is fully dedicated to remote issue prevention and resolution.

Ensure the Security of Your Phones
Once you take telephony to the Internet, you open yourself up to risks of hacking and attacks. Xylotek Solutions will build a wall of protection against that. We’ll start with a security audit to ensure your phone system has all the updated patches, software and hardware necessary to ensure basic security. We’ll maintain continuity of service by handling configuration backups in case disaster strikes. We’ll be constantly tracking and installing the latest updates.

Maintenance
Xylotek Solutions performs routine, regular remote and onsite preventative maintenance. We’ll inventory your telecommunications assets to ensure service contracts are current and components are inventoried and tracked

Whatever the size or nature of your business, Xylotek delivers the highest quality services, infrastructure design and technology you need to be successful.

Contact us for your complimentary IT Assessment. Click Here.