100% Uptime Guarantee
Guaranteeing 100% availability ensures your business systems operate continuously all year around
Trust Xylotek Solutions to Keep Your Systems Always Available

Benefits
Simple Promise: When it comes to uptime promises, the term “n nines” refers to an uptime guarantee: for instance, 99.9999% is called “six nines.” Six nines is good. No nines is better. We promise that - with the single exception of planned maintenance - your systems will be up and running 100% of the time.
Simple Promise: When it comes to uptime promises, the term “n nines” refers to an uptime guarantee: for instance, 99.9999% is called “six nines.” Six nines is good. No nines is better. We promise that - with the single exception of planned maintenance - your systems will be up and running 100% of the time.
State-of-the-art Operations Center with Cutting Edge Technology
24x7x365 Remote Help Desk and On-site Support
24x7x365 Real-Time Network Monitoring
Experienced, Certified Technicians and Engineers
Dedicated Account Managers
Predictable Monthly Cost, Scalable Level of Service
Remote Resolution of Issues more than 90% of the Time
Easy to Understand Graphical Reporting of Performance
Reduces IT Operational Costs by up to 70%
Best SLA in the Business
Xylotek Solutions has as tough a Service Level Agreement as you’ll find. Should your infrastructure ever go down, just let us know, and we’ll refund the cost of any service we manage equal to the duration of the downtime. For instance, if your system availability for any period is 99%, we’ll refund one percent of your fee. If it’s 98% we’ll refund two percent . . . and so on.
Experts Always on Hand
One of the ways we ensure uptime is through our expert engineers, technicians and support staff. Working 24/7/365 in our state-of-the-art operations center, they continually monitor your systems to proactively prevent a system failure. In the unlikely event of an interruption, they’re in place to immediately solve the problem.
About Xylotek Solutions Inc.
At Xylotek Solutions, we don’t think you should have to pay for services you don’t need. That’s why we offer a boutique
approach to IT management so that you can select only the services that will benefit your company. The choice is yours.
Whatever the size or nature of your business, Xylotek delivers the highest quality services, infrastructure design and technology you need to be successful.
Contact us for your complimentary IT Assessment. Click Here.