What is a MSP?

What is a Managed Services Provider?

Xylotek helps you to maximize technology and eliminate technology pain. From concept to completion, whether your solution involves hardware, software, consulting, ongoing support, or all of the above; Xylotek is your single point of contact.

Understanding Managed Service Providers

Technology helps manage business. But it’s often difficult and expensive for a business to effectively manage its technology. The cumulative costs, increased resources and high staffing levels required to keep hardware, software and networks all up to date and running flawlessly become a challenge for companies of all sizes.
For many of them, the answer is to engage the services of a first-quality Managed Services Provider.

What is an MSP?

Technology helps manage business. But it’s often difficult and expensive for a business to effectively manage its technology. The cumulative costs, increased resources and high staffing levels required to keep hardware, software and networks all up to date and running flawlessly become a challenge for companies of all sizes.

What Are the Benefits to You?

24/7/365 network monitoring and emergency support ensure 99.99% uptime.

Single point of contact for supplies, management and problem resolution simplifies ordering and pinpoints responsibility.

Ongoing performance monitoring and maintenance ensure that every part of your infrastructure is working and up to date.

Frequent performance reports keep you in control of your infrastructure

Ironclad SLAs hold your MSP’s feet to the fire.

Flat-fee, fixed-price contracts ensure predictable OPEX and lowest Total Cost of Ownership across your systems.

Certified engineers and technicians provide the consistent expertise you need.

Dedicated account managers ensure you always communicate with someone who knows you and your IT.

What Kinds of Businesses Use MSPs?

Companies with 10 employees and companies with 100,000 employees all take advantage of the increased reliability, decreased operating expenses and shrunken payroll that MSPs provide. Small and medium businesses use MSPs to create and maintain enterprise-level infrastructures. These companies span every possible category and sector, but they’re united by the understanding that, left unmanaged by experts, the costs and complications of IT are disruptive to their operation and their profitability.

What Do MSPs Do?

Here’s just a partial list of services you should expect from an MSP:

Asset management

Configuration management

Business continuity

Malicious attacks and intrusion prevention

Uninterrupted remote access

Managed server service

Managed voice access, including security, PBX, VOIP and more

Managed VPN/IP-VPN

Managed wireless LAN (WLAN)

Network monitoring and management

Secure messaging and email

What Kinds of People Work for MSPs?

MSPs work as a team, bringing together the right expertise, skill and talent to address your specific IT demands. With a first-quality MSP, your account manager will remain with you for a long time, getting to know you, your business and your infrastructure. You might work with systems designers and architects, who will advise on and specify the structure of your IT foundation. You’ll work most often with your assigned team of engineers and technicians, who are certified on a broad range of systems, platforms, networks, applications and more.

How Does an MSP Engagement Work?

The most effective model is to pay a flat, monthly fee for a predictable amount of services and support. Good MSPs can predict cost to the penny. That fee will include support services, such as running the help desk, uptime standards, bandwidth requirements and monthly maintenance; whatever your specified managed service requirements are. An MSP will sign a Service Level Agreement, which specifies exactly how your infrastructure must run and establishes penalties if the MSP fails to maintain that level of performance.

Abundant, Redundant Resources

An MSP isn’t subject to the resource issues you can face with in house staff. Because they draw from a deep pool of certified talent, they’re never stopped because of vacation, illness or other types of absence. A deeper talent pool also means a deeper skill set: that helps you deliver innovation. Communication processes are finely tuned with MSPs, including both with other team members, and in the granularity and accuracy of their documentation.

Do You Need an MSP?

It’s an easy question to answer: It’s about money and it’s about technology. Look to both your visible costs and your hidden costs. Better yet, bring Xylotek Solutions Inc. into the conversation. We can help you understand if an MSP can bring value, where within your infrastructure we can help and exactly how we’ll do it.

Whatever the size or nature of your business, Xylotek delivers the highest quality services, infrastructure design and technology you need to be successful.

Contact us for your complimentary IT Assessment. Click Here.